SHIPPING
Fast, Simple, Hassle free
We send all our jewellery as large letters instead of parcels. We specifically designed our gift boxes to be the exact right thickness to allow us to do this. This allows us to minimise unnecessary postage costs and excess packaging, these savings are passed directly on to you. Allowing us to provide the fastest and most secure delivery service possible, as 99% of our deliveries go straight through our customers letter boxes instead of being left outside or having to be picked up at a depot.
Shipping Costs:
All orders include free delivery.
Orders under £50 are sent Royal Mail 2nd class (2-3 working days), which only offers delivery confirmation not full tracking. Orders over £50 are sent Royal Mail Tracked 48 (2 working days), which has full tracking and delivery confirmation.
For faster delivery you can upgrade to Tracked 24 (1 working day) or Special delivery (1 working day guaranteed with signature) at checkout.
All Solid Gold rings are sent Special Delivery as Standard.
If you would like to order a solid gold ring internationally please Contact us prior to purchase.
All ring sizers are sent as 1st class letters for free and are not available for international delivery
International shipping prices and times vary for each country, shipping options for your chosen country will be shown at checkout.
*Please note that delays can sometimes happen and delivery times are Royal Mail estimates only and are not guaranteed. Unfortunately, this is out of our control. Royal Mail international standard shipping services do not include tracking, if you would like to add tracking to your order you can upgrade to a faster shipping method at checkout.
If you need your order sooner, we are happy to arrange delivery via courier both internationally and domestically. We will need your address details to be able to generate you quotes from different couriers, as unlike postal services most couriers prices will vary for different states/provinces and for rural destinations. To most destinations we can offer next or two day delivery worldwide. For more details on courier delivery please Contact us.
**International orders may be subject to delays and/or customs charges while entering your country. Buyers are responsible for paying any charges and taxes incurred.
RETURNS AND EXCHANGES
To be eligible for a refund, you must return your item within 30 days of receiving your order. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your item back to us without first notifying us that you would like to return your order. We request that you contact us first so that we can provide you with the correct return details.
It is the customers responsibility to pay for the cost of postage when returning or exchanging an item. Any postage costs for returns are not refundable by us. Please obtain proof of postage as evidence that the item was returned and consider using a tracked service for orders with a value over £50. We are not responsible for any return orders that are lost or damaged during shipping.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, packaging, is damaged or missing parts for reasons not due to our error.
Each order is meticulously inspected and packed by hand before being sent. However, if the item you receive is faulty or damaged upon delivery please contact us immediately to arrange a replacement or refund.